2 Snow Candy is the trading name of SC Holiday Solutions Ltd . These terms and conditions refer to catered chalet bookings, self catered bookings and minibus transfers. Conditions regarding self catered bookings will be clearly stated as “self catered bookings“ in such cases, these terms will not apply to catered bookings.
2.1 The following terms and conditions form the basis of a contractual agreement between Snow Candy and “The Group”. Please read them carefully as they set out our respective rights and obligations.
2.2 “The Group” refers to all persons listed in the booking, on whose behalf the “Group Leader” has signed, and also includes any subsequent changes of names to the original booking.
3.1 The first named person on the confirmation email will be deemed as the “Group Leader” and will be responsible for all communications between “The Group” and Snow Candy. He/she“ must be over 18 years of age and be authorised to make the booking on the basis of these terms and conditions by all persons on the booking.
3.2 A binding agreement will come into existence between Snow Candy and the “Group Leader” when we issue our confirmation email/invoice and your deposit or balance is paid. Any details discussed during the booking process (before an invoice/confirmation is issued) by Snow Candy and the ‘Group Leader’ (such as a specific room or specific bed configuration) will be agreed during the booking enquiry process and added to your invoice/booking confirmation for you to check before paying your deposit or balance. If you do not specify and agree with us particular rooms, bed configuration or any other requirements before your invoice/confirmation is issued then these requirements will not be part of your booking. Please contact us immediately if any information on your confirmation invoice or any other documents appears to be incorrect or incomplete. We will then agree amendments and any additional costs before sending you an amended invoice to check again before paying your deposit or balance. Any request made after the issue of your invoice will be a request only unless the request is confirmed by Snow Candy and added to your invoice/confirmation before paying. Where a booking is made and no rooms or bed configuration are specified or agreed prior to paying your invoice then we will allocate your rooms in line with room occupancy numbers detailed on our website. If you later request something (such as a particular room) that isn’t on your invoice/confirmation via our requests section on the booking form or any other communication, then these requests will be dealt with as requests only and cannot be guaranteed. Please refer to point 13 of our terms and conditions.
4.1 In order to confirm your holiday, a deposit of £150 per person or 30% of the total cost if a full chalet booking (or full payment if booking within 8 weeks of departure), must be paid upon receipt of the confirmation email.
4.2 A booking will be held for a period of 3 days once the availability of the requested period has been confirmed, pending receipt of the appropriate deposit.
4.3 If after this period the deposit has not been received, the booking will be deemed cancelled and Snow Candy reserves the right to re-book the requested period without notification.
5 PAYMENT & PRICING
5.1 Full payment of the invoice balance is due at least 8 weeks prior to the commencement of the holiday. If full payment is not received by this date, Snow Candy reserves the right to treat the booking as cancelled and re-advertise the week.
5.2 The “Group Leader” will be personally liable for all monies outstanding by the remainder of “The Group”.
5.3 Preferred Payment methods are bank transfer (any charge for which will be incurred by the client)
5.4 Payment will be taken in GBP.
5.5 Late payment of your final invoice may incur additional fees being added to your balance.
5.6 Unless otherwise stated, prices quoted include 7 nights accommodation Sunday to Sunday with staff preparing breakfast and dinner on 5 out of the 7 days. For purposes of providing the package described, Sunday is the ‘first day’ and Saturday is the ‘final day’. If a shorter stay is booked and you do not arrive on the ‘first day’ or depart on the ‘last day’ then you may not receive detailed items of the package that are included on these days.
5.7 Prices do not include flights, transfers to and from resort, lift passes, equipment hire, lessons,
childcare, holiday insurance or lunches.
5.8 Snow Candy reserves the right to amend the advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices.
5.9 Self catered bookings require a deposit of £150 to be paid on or before arrival which will be returned at the end of your stay if there are no damages or other costs incurred. The chalet should be left in a reasonably clean state at the end of your stay. Excessive mess eg dirty dishes, will result in loss of deposit.
6 CANCELLATION & CHANGES BY THE CLIENT
6.1 If the booking is cancelled by the client after a confirmation letter has been issued by Snow Candy, cancellation charges will be applied upon written notice of the cancellation.
6.2 Cancellation charges are a percentage of the Total Cost of the booking and are as follows:
More than 12 weeks prior to departure: Loss of deposit
Within 8-12 weeks of departure date: 50% of total cost
Within 8 weeks of departure date: 100% of total cost
6.3 If you confirm cancellation in writing then Snow Candy reserves the right to re advertise and resell your specified holiday period.
6.4 Should you wish to make any alteration to your confirmed booking you must notify Snow Candy as soon as possible in writing. We will endeavour to accommodate your request but this may not always be possible.
6.5 If you fail to arrive at the accommodation on your booked arrival date and do not advise Snow Candy of a revised arrival date (within the dates of your booked holiday period), by 8pm that day, Snow Candy reserves the right to treat your holiday as cancelled by you and impose the above cancellation changes.
7 CANCELLATION & CHANGES MADE BY SNOW CANDY OR FORCED CANCELLATION
7.1 If, through unforeseen circumstances, we are forced to cancel your holiday, a full refund is payable.
7.2 This is NOT the case if the cancellation is due to “Force Majeure”. For the purposes of these conditions, Force Majeure means any event which we could not, even with all due care, foresee or avoid. Such events may include war, threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. In this case refunds will not be given and it is advised to claim from your holiday insurance.
COVID-19 – Terms and Conditions for Winter 20/21
SUMMARY OF COVID 19 SPECIFIC TERMS – Applies to all Reservations of holidays booked after 25th October 2020 and before 1st December 2020 for the winter season 1st December 2020 until 25th April 2021.
Cancellation in relation to Covid-19.
Provided that SC Holiday Solutions Limited is “open for business” and can full fill its contractual obligations, then SC Holiday Solutions Limited does not accept any liability or responsibility and WILL NOT issue refunds, WILL NOT issue credit vouchers and WILL NOT pay any other compensation in the event that YOU:
a) Cancel your holiday due to you/members of the Group choosing not to travel because of Covid-19. This includes but is not limited to you being unable to travel because of restrictions imposed on you by your local authorities or local health authorities or travel provider (e.g. Flights, Ferry, Eurotunnel etc) due to COVID 19 or disinclination to travel.
b) You or any members of the Group showing symptoms and self-isolating before travelling due to COVID 19.
If due to Covid-19: –
a) SC Holiday Solutions Limited is unable to perform its contractual obligations, because of business closure, resort closure or travel restrictions imposed by French authorities, as a result of COVID 19.
b) If for the date you are due to arrive in resort for your holiday – the UK FCDO (Foreign and Commonwealth Development Office) or equivalent governmental bodies in the country of permanent residence of the Group Leader, strictly advice that all but essential travel to France due to Covid-19 is prohibited.
Official statements must have been published to announce these closures/restrictions.
Then a REFUND or CREDIT VOUCHER to the value of 75% of your holiday property rental amount will be issued. This voucher is valid for 18 months from the start date of your cancelled holiday. No other compensation or refund will be paid.
Processing time to issue vouchers will be a max of 30 days from the last day of the scheduled 2020/2021 winter season.
If you develop symptoms of COVID 19 whilst on holiday and decide to self-isolate, SC Holiday Solutions Limited does not accept liability or responsibility to provide you with accommodation beyond your contracted holiday dates.
Due to the constantly evolving situation concerning Covid-19, SC Holiday Solutions Limited reserve the right to amend these Covid-19 specific Terms and Conditions at any time. Any changes will be immediately notified to all clients.
8 SPECIFIC TERMS RELATING TO SNOW CANDY MINIBUS TRANSFERS
8.1 These terms relate to transfers using Snow Candy’s own minibus service only. At times we may need to outsource your transfers through a third party. In such cases you agree to be bound by their terms and conditions.
8.2 Snow Candy endeavours to get you to the required destination even if you are delayed and we will not make a surcharge for delayed flights. If delayed by more than 1 hour, it may be necessary to outsource your transfer to a third party at no extra cost. Details of this will be made obvious to you upon arrival.
8.3 If your flight is cancelled then we are unable to refund for your airport transfer. Your insurance policy should cover this, in the unlikely event of flight cancellation.
8.4 You absolve Snow Candy of any responsibility or liability in respect of any child seats, booster seats, or other seating equipment supplied by Snow Candy and accept that such equipment is inspected by and fastened securely by a parent or guardian of the user and is used at your own risk. Snow Candy may not be held responsible in any way for any injuries sustained whilst using this equipment.
8.5 Resort Driver service includes lifts to/from the ski lifts between 8am – 10.30am and 3.30pm and 6.30pm. Driver service outside of these hours is not included in your chalet package. Sunday is our busy change over day and driver service may not be possible on this day. We work with a ski hire company that delivers and collects skis as we do not have the resources to drive all of our customers to ski hire shops. If you book equipment hire independently you will be responsible to find your own independent transport to collect and return it.
8.6 ALCOHOL AND DRINKS
8.7 We provide red and white wine for the duration of your evening meal. This is included in the price of a catered chalet booking. Outside of evening meal times any drinks, alcoholic or soft drinks must be purchased from our bar. Each chalet is licenced and you are not permitted to bring your own drinks in to the chalet for consumption.
9 HOT TUBS
9.1 Our chalets each have a hot tub for your enjoyment. On occasions the hot tub may not be up to full temperature on your day of arrival if we have replaced the water.
9.2 The hot tub chemicals and cleanliness will be maintained regularly however if guests repeatedly use the hot tub whilst dirty and not showering before use, we may have to close the hot tub to clean it and replace the water, it can take 2 days for the water to re heat.
9.3 If the hot tub incurs any kind of fault then we may have to close the hot tub until we are able to get it repaired or replaced. We will endeavour to make any repairs as soon as possible.
10 LIMITATION OF LIABILITY
10.1 With the exception of death or personal injury of guests, Snow Candys’ liability is limited to the invoiced holiday cost and under no circumstances extends to the additional costs incurred by guests in taking the holiday, such as travel to and from the resort, pre-booked services, tuition or lift passes.
10.2 We cannot accept any responsibility for any delays you incur whilst travelling to Morzine. The accommodation will be held for you between the dates specified on the confirmation letter.
10.3 All personal items belonging to “The Group” and any equipment hired, are “The Groups” sole responsibility. We accept no liability for any loss or damage to such items.
10.4 The nature and style of some of our properties are traditional wooden build chalets in the mountains. There may be low beams in some of the rooms. The group are responsible for themselves in taking care not to cause injury by bumping their head on low beams or by getting splinters from the wood. Snow Candy accepts no liability for any such injuries. Our properties are in the mountains in a ski resort. Outside conditions are often snowy and icy with low temperatures. It is the responsibility of the group to wear suitable shoes and take care to navigate in and out of our properties safely. Whilst every effort is made to clear snow, it isn’t always possible to keep up with the vast amounts of snowfall we receive, nor is it possible to clear all areas. Snow Candy accepts no liability for any injuries caused by slipping on either cleared or uncleared areas.
10.5 Some of our properties have external CCTV for your security. Any cameras are external only. We reserve the right to view and save footage in the event of an incident. Footage may be submitted to the police if necessary.
11 CLIENT RESPONSIBILITY & BEHAVIOUR
1.1 Snow Candy reserves the right to recover the entire cost (or estimated cost if an actual cost is not yet known) of any loss, damage or breakage caused by any member of “The Group” before you depart from the chalet. Settlement will be made by way of instant cash payment for the said damaged item/s.
11.2 Snow Candy reserves the right to terminate the holiday, without compensation or further obligation if it is deemed by us that any member of The Group behaves in such a way that is disruptive, unsociable, abusive or unacceptable to ourselves or other guests.
11.3 Any persons not booked into the chalet may only visit guests with prior permission from us, and with Snow Candy staff being present at all times. Such persons should adhere to the chalet Terms and Conditions. Un-authorised overnight guests are not permitted.
11.4 Parties are not permitted on any of our properties. Music and noise should be kept to a minimum after 22.00. Neighbours must be respected. Any disturbance may result in the group receiving a warning in the first instance. Continued disturbance may result in the group being asked to leave the property. In this case the contract between Snow Candy and the group will be terminated. In severe circumstances the group may be asked to leave without receiving an initial warning.
12 GUEST COMPLAINTS
12.1 In the unlikely event of a problem occurring with your holiday, any complaints should be made immediately to Snow Candy staff if in resort, or by email or phone. Complaints, cancellations or refunds will not be accepted for poor snow conditions, poor weather or closure of lifts.
13 SPECIAL REQUESTS & DIETARY REQUIREMENTS
13.1 Please specify any “special requests “The Group might have (such as particular dietary requirements or special facilities needed) or any other requirements you consider important, at
the time of booking.
13.2 We will endeavour to meet special requests but cannot guarantee to do so. Special requests do
not form part of the contract and we will have no liability if they are not met.
14 THIRD PARTY ACTIVITIES
14.1 We are happy to assist with booking any extra services or activities you may wish to use during
your stay with us. These services are subject to the terms and conditions of the individual
companies and our help does not constitute as our endorsement. We take no responsibility or
liability for third party services.
14.2 Any grievance with a third party should be taken up with the provider.
15 LOST & STOLEN PROPERTY
15.1 Guests leaving property within the chalet, do so at their own risk. Snow Candy does not accept
responsibility for items not recovered or returned. Nor do we accept responsibility for theft of
property from the chalet or at any other time during your stay.
15.2 Any guests that do not properly secure exits and windows after leaving the chalet, will be liable to
any property taken as a result of that negligence.
16.1 It is a condition that you and ‘The Group’ obtain suitable Travel Insurance, from a reputable provider ensuring that winter sports and associated equipment are covered. The policy must, at least, include the following: –
Emergency Medical Expenses including, amongst other costs; ambulance charges and repatriation
Cancellation of your trip or Curtailment cutting short your trip
Personal Liability to include, amongst other liabilities; damage caused by your (or your party’s) negligence to the property in which you are staying and may not include a clause which restricts actions being taken against a travelling companion other than family and must include contractual liability of the party leader for the actions of his party
Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay or cancellation.
The policy must include the activities you are likely to do and in particular skiing and snowboarding on and off piste with or without a guide
The policy must cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel the policy nor vary the terms usually following medical reasons unless there has been individual underwriting with specific terms.
Note:- There are of course other sections to a Travel Insurance policy such as Baggage and ski equipment, Legal Expenses, Personal Accident and so on
In the event that you fail to obtain suitable Travel Insurance we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.
The policy posted on our website is available from MPI Brokers and satisfies these conditions – Click here for details and a quote
17 WEBSITE ACCURACY
17.1 Please note, the information and prices shown on our website may have changed by the time you
come to book your holiday. Whilst every effort is made to ensure the accuracy of this
information, regrettably errors do occasionally occur. You must therefore ensure you check all
details of your chosen holiday (including the price) with us at the time of booking.
17.2 Snow Candy cannot be held responsible for any inaccuracies in descriptions other than those in
our own marketing material. Therefore, if you have booked through any travel agent or other
organisation, Snow Candy cannot be held responsible for any inaccuracies.
17.3 To the best of our knowledge the information contained on our website and marketing materials
is accurate at time of publication. Where distance is quoted in time taken to walk, timings will
vary according to footwear, age, personal fitness and surface conditions. All beds described on
our website are NOT fold out beds. If ‘extra’ beds are added to suit your requirements then
these may be fold out beds and may restrict space, please ask at time of booking to confirm this.
18 DATA PROTECTION
18.1 Snow Candy will only use personal information provided by you for the purpose of booking
services and activities, unless you agree otherwise.
19 TERMS OF CONTRACT
19.1 These Terms and Conditions will be subject to UK Law and the UK courts will have exclusive
jurisdiction in respect of any dispute arising from the Contract.