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Snow Candy

What's happening at Snow Candy
25 Sep

Our 75% refund Guarantee

The Covid-19 situation has disrupted everyone’s lives. That being said, we are very pleased to confirm that we will be operating for the 2020/21 winter season. We want to help our guests to be able to visit Morzine safely and responsibly. To do this, there are some restrictions that mean our normal services and procedures will be adapted to protect our guests and our staff by keeping to government guidelines and advice.  To provide some booking confidence we will guarantee to refund 75% of the cost of your chalet booking under the following terms.

SUMMARY OF COVID 19 SPECIFIC TERMS – Applies to all Reservations of holidays booked after 25th October 2020  and before 1st December 2020 for the winter season 1st December 2020 until 25th April 2021.

Cancellation in relation to Covid-19.

Provided that SC Holiday Solutions Limited is “open for business” and can full fill its contractual obligations, then SC Holiday Solutions Limited does not accept any liability or responsibility and WILL NOT issue refunds, WILL NOT issue credit vouchers and WILL NOT pay any other compensation in the event that YOU:

a)   Cancel your holiday due to you/members of the Group choosing not to travel because of Covid-19. This includes but is not limited to you being unable to travel because of restrictions imposed on you by your local authorities or local health authorities or travel provider (e.g. Flights, Ferry, Eurotunnel etc) due to COVID 19 or disinclination to travel.

b)   You or any members of the Group showing symptoms and self-isolating before travelling due to COVID 19.

If due to Covid-19: –

a)   SC Holiday Solutions Limited is unable to perform its contractual obligations, because of business closure, resort closure or travel restrictions imposed by French authorities, as a result of COVID 19.


b)    If for the date you are due to arrive in resort for your holiday – the UK FCDO (Foreign and Commonwealth Development Office) or equivalent governmental bodies in the country of permanent residence of the Group Leader, strictly advice that all but essential travel to France due to Covid-19 is prohibited.

Official statements must have been published to announce these closures/restrictions.

Then a REFUND or CREDIT VOUCHER to the value of 75% of your holiday property rental amount will be issued. This voucher is valid for 18 months from the start date of your cancelled holiday. No other compensation or refund will be paid.

Processing time to issue vouchers will be a max of 30 days from the last day of the scheduled 2020/2021 winter season.

If you develop symptoms of COVID 19 whilst on holiday and decide to self-isolate, SC Holiday Solutions Limited does not accept liability or responsibility to provide you with accommodation beyond your contracted holiday dates.

Due to the constantly evolving situation concerning Covid-19, SC Holiday Solutions Limited reserve the right to amend these Covid-19 specific Terms and Conditions at any time. Any changes will be immediately notified to all clients.

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